Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our return center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 15 days
- In unused and resellable condition
- In the original packaging with all tags intact
Who pays for my return?
- in case of a return, the shipping costs are paid by the customer
- all taxes and custom fees will be paid by the customer
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Sale products (only for store credit)
- Earrings (for reasons of hygiene and safety)
- WAREHOUSE Collection (Clearance sale)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, please reach out to us. We are more than happy to help you 🖤